FAQ

Frequently Asked Questions

Everything you need to know about working with D&M Labs. Can't find your answer? Just message us.

Getting Started

Just send us a message on WhatsApp. We'll have a quick chat about your business, recommend the best package, and get started right away. No forms, no waiting.

At minimum, your business name and a brief description of what you do. If you have a logo, photos, or specific text you'd like to use - great. If not, we can work with what you have.

Starter websites take 5–7 working days. Business websites take 7–10 working days. The timeline starts once we receive your content and confirm the project scope.

Absolutely not. We handle everything technical. You just need to tell us about your business and what you want - we take care of the rest.

Yes. We work with clients worldwide. All communication happens over WhatsApp and email, so location is never a barrier. Our pricing is in euros and we serve businesses across Europe and beyond.

Yes. Before any development begins, we share a design direction for your approval - colours, layout, and overall look and feel. You won't pay anything until you're happy with the direction. During development, we share progress checkpoints so you can follow along and give feedback at each stage. Nothing is finalised without your sign-off.

Absolutely. If you start with the Starter plan and later decide you need more pages or features, we can upgrade your site at any time. You only pay the difference between the plans.

Pricing & Payment

No. The price you see is the price you pay. Your first-year domain is included - we register it for you and set everything up. After the first year, you'll receive a reminder to renew your domain licence (typically €10–15/year). Hosting is a separate ongoing cost (typically €10–15/month) and we explain everything clearly before you commit.

We take a deposit to secure your project and begin work. The remaining balance is due on delivery, once you've reviewed and approved the final website. Simple, transparent, and no surprises.

We accept bank transfers and major payment methods. We'll provide payment details when you're ready to proceed.

Yes, 100%. Once paid in full, the website and all its content belong to you completely.

Design & Features

Yes! Contact us on WhatsApp and we'll share recent examples relevant to your industry.

Absolutely. Every website we build is mobile-first - meaning it's designed to look and work perfectly on phones, tablets, and desktops.

Yes. Small text changes are free for the first month after launch. After that, our maintenance plans (from €39/month) cover ongoing updates, or you can request individual changes.

Yes. We handle the full technical setup - hosting, domain registration, SSL certificate, and everything in between. Your first-year domain is included in the build price. Hosting is a separate ongoing cost (typically €10–15/month) which we explain clearly before you commit. You will receive a reminder when your domain is due for renewal after the first year.

After Launch

We make sure everything is working perfectly. For the first month, we're available for small adjustments at no extra cost. After that, you can opt into our maintenance plan or manage things independently.

We offer two tiers: Essential (€39/month) covers up to 3 content updates, hosting monitoring, backups, and WhatsApp support. Premium (€59/month) adds unlimited updates, priority response, monthly performance checks, seasonal banners, and new section additions. No contracts - cancel any time.

Yes, anytime. There are no contracts or commitments. You can cancel whenever you want.

Still Have Questions?

We're always happy to help. Send us a message and we'll get back to you quickly.

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